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Frequently Asked Questions
Products & Services
gather is built around making flowers feel simple, accessible, and part of everyday life — not just special occasions. Our subscription-led model lets us source flowers closer to delivery and send them straight from the supplier, reducing waste while offering better freshness and value. We curate the stems; you style them your way.
gather’s main offering is flower subscriptions, available as mixed bouquets or single-flower selections. Subscriptions can be purchased for yourself or as a gift through prepaid subscription gifts.
In addition, we offer bulk flower options for larger needs — including pre-curated party packs designed around specific themes, as well as custom solutions tailored to corporate and business requests.
Our flower characteristics are informed by trusted references and hands-on floristry experience. That said, individual reactions and vase life can vary depending on the flower and its environment, so we recommend treating these tags as guidance rather than absolute assurances.
No — and that’s intentional. Our mixed seasonal subscription includes a thoughtfully selected mix of flowers, fillers, and greens, designed to be styled into a bouquet at home. It’s an ongoing subscription rather than a one-off, and arranging the flowers yourself is part of what makes the experience feel special.
We believe you already have a florist within you. We do our best to share clear care guidance and approachable styling tips so you can feel confident arranging your flowers your way. The goal isn’t perfection, but enjoyment.
However, if you need personalised advice or have a custom request, contact us through the form and we’ll be happy to assist.
Subscriptions
Our subscriptions make fresh flowers part of your everyday rhythm — a simple, flexible way to enjoy flowers at home or gift them thoughtfully. You choose your style (mixed bouquets or single-flower selections), your size, and how often they arrive. Flowers are sourced to order and delivered straight from our suppliers, so they arrive fresh and ready to enjoy.
Subscriptions are designed to fit around real life. You can switch styles, adjust sizes or frequency, pause deliveries, or cancel anytime. Each delivery includes simple care and styling tips, turning flowers into a small, repeatable ritual — a vase that’s never empty, and a moment to slow down and enjoy the everyday.
Every subscription delivery brings fresh, seasonal flowers selected around your chosen style. Mixed seasonal subscriptions include a variety of flower types, while favourite and premium flower subscriptions feature one flower variety,and can be paired with complementary fillers and greens.
For gift subscriptions, they can be purchased as limited time prepaid packages. The sender can notify the recipient of the gift through direct email or a notification that can be printed and gifted in person.
Yes — and it’s one of our favourite ways to send flowers.
You purchase a prepaid subscription and choose the style, size, and number of deliveries. The recipient then registers through our subscription portal, and manage their subscription.
From there, fresh flowers arrive again and again — a gift that unfolds over time.
Yes — always.
Subscriptions are designed to be flexible. You can pause if you’re away, skip a delivery, or cancel altogether. Just make changes in your account before your next billing date.
For our Favourite Flower and Premium Flower subscriptions, yes — you can choose from a pre-selected list of flower varieties.
For our Mixed Seasonal subscription, individual stems aren’t selected each week. Instead, your preferences guide everything we send. Our florists curate each delivery around your chosen style, focusing on seasonality, quality, and variety.
You can also change your preferences at any time through your subscription dashboard.
Yes. You can swap products, however for that you would have to contact us for support in making the changes.
Our gift subscriptions are charged upfront.
Our ongoing subscriptions are charged per delivery, on the day before your flowers go out. You can view and update your billing details anytime in your account.
Orders & Deliveries
You can check out as a guest, but creating an account makes it easy to manage your subscription, update preferences, and track deliveries.
We currently deliver within all of Dubai. Other UAE cities will be coming soon.
Subscriptions are delivered on a set day of the week, so you can plan around them. Specific delivery timing depends on your location and route.
We’ll follow any delivery instructions you’ve provided, such as leaving flowers with reception or security. In warmer months, we recommend having someone receive the flowers as soon as possible.
Flowers are seasonal and natural, so individual stems may vary. We always aim to match the overall style, colour palette, and feel — while choosing what’s freshest and best that week.
Quality, Freshness & Our Happiness Promise
Very.
We source to order and work in small, frequent batches so flowers come to your homes directly from the supplier, with no time wasted in storage. Each stem is selected for freshness and condition, helping them last longer once arranged.
That’s not the experience we want for you.
If something isn’t right, contact us within a short window with photos and your order number. Under our Happiness Promise, we’ll review the situation and offer a fair solution — whether that’s a replacement, credit, or another option.
Vase life varies by flower type and home conditions, but with proper care many stems typically last around 5–7 days, and some varieties can last two weeks or more.
For our mixed seasonal subscriptions, we prioritise longer-lasting flower types and source the freshest arrivals to help maximise vase life with every delivery. For single-flower subscriptions, vase-life information is shared upfront so you can choose varieties that best suit your needs — with options like carnations or chrysanthemums known for their longer-lasting blooms.
Flower Care & Styling
Each delivery includes a care card with the basics. For deeper guidance, our online Care Guide includes flower-specific instructions to help your stems last beautifully.
There’s no right or wrong way to arrange flowers. Follow your mood, your space, and your instincts. If you’d like structure, our Styling Guide walks you through the fundamentals.
Accounts, Communication & Support
You’ll receive confirmation and delivery notifications by email and whatsapp if your number is on your profile. Tracking details will be shared where available.
Check your spam or junk folder first. If it’s not there, contact us and we’ll help right away.
- General support: hello@gather.flowers. You can also call or whatsapp: +971-55 295 4847
- Styling photos & lookbook moments: moments@gather.flowers
Sustainability & Sourcing
Our packaging is designed to be reused or recycled where local facilities allow. We keep materials minimal while ensuring flowers stay protected and fresh.
We work with trusted growers and suppliers, prioritising quality, freshness, and responsible sourcing wherever possible.
Flowers, like many natural products, do have an environmental footprint — from growing to transport. We don’t pretend otherwise. What we do focus on is reducing unnecessary impact wherever we can.
Our source-to-order model means we only bring in flowers that are already spoken for, significantly reducing waste from overstock and unsold stems. By sourcing closer to delivery and moving flowers quickly from supplier to home, we minimise storage time and excess handling.
We’re also actively exploring ways to further neutralise our impact — from smarter sourcing decisions to packaging improvements and longer-term offset initiatives.
Business & Corporate Subscriptions
Yes. Our subscription packages can be used for offices, studios, cafés, hotels, and other shared spaces. If you don’t see an option that suits your needs, you’re welcome to contact us — we’ll do our best to tailor a subscription that works for your space, style, and rhythm.
Yes. For client gifting, employee milestones, or recurring corporate gifts, contact us with your timing, budget, and requirements. We’ll propose options that feel thoughtful and aligned with your brand.