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Privacy policy

Last updated: 07/01/26

1. Introduction

This Privacy Policy describes how gather trading llc (“Gather”, “we”, “us”, “our”) collects, uses, stores, processes, and discloses personal information when you:

  • Visit or browse our website

  • Place an order or purchase a subscription

  • Purchase or redeem a gift card

  • Communicate with us

  • Engage with our marketing communications

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with this Privacy Policy, you should not use our services.

 

 

2. Scope & Definitions

For the purposes of this Privacy Policy:

  • “Personal Information” means any information that identifies or can reasonably be linked to an individual.

  • “Services” refers to our website, online store, subscriptions, deliveries, customer support, and marketing activities.

  • “Third Parties” refers to service providers engaged by Gather to operate the Services.

This Privacy Policy applies to all users of our Services, regardless of location.

 

 

3. Personal Information We Collect

Depending on how you interact with Gather, we may collect the following categories of personal information:

a. Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Gift recipient details

  • Subscription preferences

  • Message card content

  • Communications with customer support

b. Transaction & Payment Information

  • Order history

  • Subscription details

  • Delivery records

  • Payment method type
     (Note: payment card details are processed securely by third-party payment providers and are not stored by Gather)

c. Account & Preference Information

  • Subscription frequency and status

  • Marketing preferences

  • Order modifications and pauses

d. Device & Usage Information

  • IP address

  • Browser type

  • Device identifiers

  • Website interaction data

  • Cookies and similar tracking technologies

e. Marketing & Communications Data

  • Email engagement

  • SMS or WhatsApp interactions

  • Campaign responses

 

 

4. Sources of Personal Information

We collect personal information from:

  • You directly when you place orders or communicate with us

  • Our website and checkout platform

  • Cookies and tracking technologies

  • Third-party service providers acting on our behalf

  • Marketing and analytics platforms

 

 

5. How We Use Personal Information

We use personal information for the following purposes:

a. To Provide and Operate Our Services

  • Process and fulfill orders

  • Manage subscriptions and deliveries

  • Issue physical gift cards

  • Communicate delivery updates

  • Provide customer support

b. To Improve and Optimise Our Services

  • Analyse website usage

  • Improve product offerings

  • Enhance customer experience

  • Develop new services

c. Marketing & Communications

  • Send promotional emails, SMS, or WhatsApp messages

  • Notify you of offers, updates, or reminders

  • Personalise marketing communications

Marketing communications are sent only where permitted by law, and you may opt out at any time.

d. Security & Fraud Prevention

  • Detect fraudulent or unauthorised activity

  • Protect our website and customers

  • Enforce our Terms & Conditions

e. Legal & Compliance Purposes

  • Comply with UAE laws and regulations

  • Respond to lawful requests

  • Resolve disputes

  • Enforce contractual obligations

 

 

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyse performance and traffic

  • Improve user experience

  • Support marketing and advertising activities

You may manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

 

 

7. Disclosure of Personal Information

We may disclose personal information to third parties only where necessary to operate our Services, including:

a. Service Providers

  • Shopify (website hosting and checkout)

  • Payment processors

  • Courier and logistics partners

  • Email, SMS, and messaging platforms

  • Analytics and performance tools

These providers are authorised to use personal information solely to perform services on our behalf.

b. Business & Legal Purposes

We may disclose personal information:

  • To comply with legal obligations

  • In response to lawful requests

  • To protect our rights, property, or safety

  • In connection with a business transaction (e.g. restructuring)

 

 

8. International Data Transfers

Your personal information may be transferred to, processed, or stored outside the United Arab Emirates through third-party platforms and service providers.

Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

 

 

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and subscriptions

  • Meet accounting and legal obligations

  • Resolve disputes

  • Enforce our agreements

Retention periods vary depending on the type of data and legal requirements.

 

 

10. Data Security

We implement reasonable administrative, technical, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information.

 

 

11. Your Rights & Choices

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below. Certain information may be retained where required by law.

 

 

12. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

 

 

13. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.

 

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operations.

Updated versions will be posted on our website and apply from the date of publication.

 

 

15. Contact Information

If you have questions about this Privacy Policy or how we handle personal information, please contact:

gather trading llc
 Email: hello@gather.flowers